South Town Animal Hospital

We don’t live very close and don’t use South Town as our regular vet. We had a very special and unusual circumstance where we needed to be work with a vet in this area to let our sweet senior dog be put to rest. The staff was friendly and accommodating to help us with this hard situation and moment in our lives with short notice. Thank you so much for making this challenging time for us possible with our needs.

The best around! Everyone at South Town Animal Hospital is so friendly. Everyone I’ve talked to had a heart of gold. You can tell they really care! I can’t thank South Town & Dr Crittenden enough for taking such great care of my dog, Sparrow. He enjoyed his time there so much that he almost didn’t want to leave. Thank you so much!! ❤️

Recently we were heartbroken to say goodbye to our beloved Tootsie. She was a wonderful kitty who we adopted from a shelter 14+ years ago as a kitten. South Town took care of Tootsie for about 7 years with no complaints from us. She developed diabetes that eventually overtook her. On short notice, I was able to take her in, to stop her suffering. STH was not only caring, but understanding for it was late on a Saturday and didn't want Tootsie to suffer a few more days. They were kind, thoughtful and respectful. Upon receiving her ashes, in a beautiful urn and paw print, we received a condolence card from the staff. Thank you for your kindness....

I hate making bad views but I’m just so disappointed. I have taken my cat here a handful of times and every time they prescribe him a new medicine that does absolutely nothing for him. Dr.Groth, has been nothing but unhelpful; whether it’s explaining his diagnosis or was to help improve his health. As soon as I went to a different vet they immediately gave me a prognosis and an antibiotic that helped him within hours. This vet has only caused more stress, a sicker cat and a lot of bills. Alone I would rate the receptionists a 5/5! They are always very sweet.

My dog was a patient here for nearly two years. She was diagnosed with a terminal condition and we were told multiple times that when the unfortunate day came to put her down, no appointment was necessary, as they “understood the potential urgency of the situation”. Well, when the terrible day came (7/25/22) I called the office and explained that my dog had, at best, hours to live and was clearly bleeding internally. I asked if I was able to bring her in asap to end her suffering. The tech on the phone said, “We are too busy today. I can get her in next week.” Again, I stated the urgency of the situation, and was met with an empty “…sorry…”. Absolutely zero regard or empathy. After a very awkward pause, I expected a suggestion of another office or maybe a “Let me see what I can do”. Nothing. So instead, I called Bethany Animal Hospital in Sycamore, which is my former vet. Immediately upon answering my call I was met with compassion and genuine sympathy. When I explained the situation, I was told I could come right away and that wanted it to be as convenient and comfortable for us as possible. That is exactly what they did, and made a horrible day a little less awful. They handled every step of the procedure in the most comfortable way imaginable. I cannot recommend Bethany enough. After many many appointments and thousands of dollars spent, I will not be taking my pets to South Town Animal Hospital again.

South Town has been our vet for years. Dr Groth and most recently Dr Cody have been extremely professional and compassionate. Every Technician, presently Allison, has treated our family dog with love and kindness. I can only imagine the countless hours and sometimes very difficult senecios that these professionals encounter on a daily basis. Thank you all for the work you do!